Dear Residents,

We are deeply sorry to inform you that we have had 16 positive resident cases and 3 more staff members identified since last evening.  We have contacted all of the families from the impacted floor which is the same floor as the previously positive cases shared earlier this week.  We sincerely apologize for any delays in communication that may have occurred.  We know these times are so unsettling and challenging for everyone.  We are committed to communicating with families and recognize the importance of doing so.  

At present, we have had 27 resident cases (20 active residents on our COVID Units, 1 in hospital for a COVID unrelated reason, 5 recovered and one resident passed away).  We have opened a second area for our COVID positive residents and are proactively preparing a third area as a precautionary measure.  We have had 8 staff test positive and four have recovered.  Our thoughts and prayers are with both these residents and staff for their recovery.  We have been given direction to complete some asymptomatic testing of staff today by the Medical Officer of Health which we are following through with currently.

We have been able to maintain staffing and are working hard to maintain our staffing going forward.  Our staff and management have shown incredible dedication and have gone above and beyond in so many ways.  We are so grateful for their willingness to work additional hours, adapt to our changing environment and their ongoing dedication to the residents in their care.  We are also so thankful for the support and kindness from families who have reached out expressing their thanks and offered to assist in anyway.  It is sincerely appreciated.

There have been some questions raised around what the definition is for recovery.  Please be assured we are following the Shared Health guidelines for long term care and have consulted directly with the province’s leading infectious disease doctor.  A resident is considered recovered at least 10 days after receiving a positive result with at least the last 72 hours being symptom free.  Once this time period has passed and symptoms are gone, the resident is no longer contagious and cannot infect anyone with the virus.  There is no further swab done as the virus will still be in the resident’s system for some time after their recovery but the virus itself has lost the capacity to spread to others.  The resident then will be immune from the virus for 3 months.  As mentioned previously, we are so fortunate to have a skilled and dedicated physician supporting our COVID positive residents with experience and knowledge of the virus in conjunction with skilled staff to care for these residents.  

We are in touch with the WRHA LTC program daily and are following all the direction and guidance received from public health.  We will contact you directly should there be any issue with your loved one.  

Please keep Holy Family Home in your thoughts and your prayers.  


Tara-Lee Procter (Maciuszonek) – CEO