Dear Families,

We have been able to return 20 residents back to their homes to date as recovered.  We are so very grateful for their safe return and the staff of their units were both happy and relieved for their recovery. We are so grateful for these positive outcomes for these residents and to see how happy they have been to go home.

We are very saddened to inform you one of our residents in passed away after having recovered from the virus.    Our sincere condolences and prayers to this resident’s family during this challenging time. 

We now have had 56 residents test positive with COVID-19 (20 have recovered, 2 are in hospital and there are 31 active cases and sadly three residents have passed away).  Families of impacted residents are contacted directly by phone.  We will be contacting all of the families of the impacted units by phone as well.  We now had 27 staff test positive for COVID-19 and 6 have recovered. There are several staff that will be returning as cleared as recovered by Occupational Health in the next few days.  Our thoughts and prayers are with all of these staff and residents for their recovery in the near future.

In consultation with WRHA and infection prevention and control, there will be asymptomatic swabbing of a number of residents to try to identify COVID-19 positive residents more proactively.  Asymptomatic testing of residents and staff has to be approved and supported by the Medical Officer of Health whose direction we are following.  

We are also in the process of placing all floors on isolation to curb the transmission of the virus further.  Staff have access to N95 masks and we have completed the N95 masks fit-testing for almost every staff member at Holy Family Home.  Several weeks ago we were able to have the machine required to complete this fitting for a 10-day period.  Since that time, we have had the machine for 2 more weekends where we have been fit-testing staff throughout the day and evening.  

As mentioned previously, we have been provided a leadership representative from the WRHA to provide assistance.   We have had some staffing support from the region 

through the redeployment of staff.  We have contracted with a cleaning company to augment our cleaning efforts to ensure sanitization needs are being fully maintained.  

We are in touch with the WRHA LTC program daily and are following all the direction and guidance received from public health.  We are completing contact tracing and testing residents and staff as the information indicates.  

Thank you so much for the kind words of encouragement that have been received and the offers of support.  All of us at Holy Family Home are following the directions received and working tirelessly to mitigate this virus and resolve this outbreak together.

We will contact you directly should there be any issue with your loved one.  

Please keep Holy Family Home in your thoughts and your prayers.  


Tara-Lee Procter (Maciuszonek) – CEO